Terms and Conditions

Our Commitment

Safety Services Company believes that compliance is more than a requirement; it is a foundation for safer workplaces, stronger partnerships, and long-term operational success. We are committed to delivering practical, technology-enabled solutions with integrity, transparency, and accountability.

This is our shared commitment to collaboration, clear expectations, and maintaining a compliance infrastructure that supports the Customer’s ongoing safety and operational objectives.

Acceptance of Terms

These Terms and Conditions (“Terms”) govern the use of services, products, software, cloud systems, and related deliverables (collectively, the “Services”) provided by Safety Services Company (“SSC”).

By executing a Sales Quote, Statement of Work, Payment Terms Agreement, or by accessing or using the Services, the customer (“Customer”) agrees to be bound by these Terms.

These Terms apply to all Services described in one or more mutually executed Sales Quotes or related ordering documents (“Sales Quotes”).

In the event of a conflict between these Terms and a Sales Quote, these Terms shall control unless the Sales Quote expressly states that it modifies a specific provision.

1. Services

1.1 Scope of Services

SSC provides contractor compliance infrastructure, administrative support, compliance management services, safety program support, third-party contractor management support, and access to cloud-based systems (collectively, the “Services”) as described in the applicable Sales Quotes.

SSC does not provide legal advice or act as a regulatory authority.

SSC will perform the Services with commercially reasonable care consistent with industry standards and SSC’s internal operational practices.

1.2 License and Use Rights

Subject to these terms and payment of applicable fees, SSC grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Term to access and use the Services solely for Customer’s internal business purposes.

Customer shall not, and shall not permit any third party to:

• Reverse engineer, decompile, or attempt to extract the source code of the Services;
• Copy, modify, or create derivative works of the Services;
• Resell, sublicense, lease, or provide access to the Services to any third party except as expressly authorized;
• Use the Services in any manner that violates applicable law or third-party rights;
• Interfere with or disrupt the integrity or performance of the Services.

SSC reserves all rights not expressly granted in these terms and conditions.

1.3 Intellectual Property Ownership

SSC retains all right, title, and interest in and to the Services, including all software, systems, processes, methodologies, configurations, documentation, and any improvements or modifications thereto.

Customer retains all right, title, and interest in and to Customer data provided to SSC (“Customer Data”).

Customer grants SSC a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Customer Data solely as necessary to provide the Services and fulfill its obligations under these terms and conditions.

SSC may use aggregated and de-identified data derived from Customer Data for internal analytics, service improvement, and operational purposes, provided such data does not identify Customer or any individual.

2. Roles And Responsibilities

2.1 Customer Responsibilities

Customer plays an essential role in maintaining compliance integrity and remains the regulated entity under applicable laws. Customer agrees to:

• Provide accurate, complete, and timely documentation and information, and respond promptly to SSC requests;
• Use SSC’s designated platform as the centralized system of record and ensure personnel comply with all platform requirements;
• Maintain appropriate security controls over account credentials, user access, and internal systems;
• Maintain all necessary rights, permissions, and authority to grant SSC access to applicable systems;
• Where Services involve third-party platforms, provide appropriate access (including a unique login for SSC), ensure compliance with third-party terms, and update or remove prior provider access as needed.

Customer is the employer; in which the customer retains sole and exclusive responsibility for compliance with all applicable laws and regulations, including determining worker eligibility and safety-sensitive status, acting on compliance data and alerts, and making all operational and regulatory decisions. Customer acknowledges that SSC does not determine compliance outcomes, assume regulatory responsibility, or act as an employer or governing authority.

Delays, inaccuracies, omissions, or failures in Customer-provided information or system access may impact compliance outcomes and are not attributable to SSC.

2.2 SSC Role

SSC provides compliance infrastructure, systems, and administrative support only.

SSC:

• Is not the employer
• Does not determine compliance or own the outcomes
• Does not assume regulatory responsibility

3. Authorized Administrative Actions

Where authorized by Customer, SSC may perform administrative and operational actions on Customer’s behalf, including:

• Executing permitted actions within third-party or government systems
• Conducting administrative queries where allowed
• Managing compliance-related records, workflows, and submissions
• Coordinating with third-party providers

All such actions are:

• Performed strictly on behalf of Customer
• Limited to Customer authorization
• Administrative in nature

Limitations of Administrative Role

• SSC acts solely as an administrative agent
• No legal or regulatory responsibility is transferred to SSC
• SSC does not make compliance determinations
• SSC does not own outcomes for the third-party platforms

Customer Authorization Obligations

Customer agrees to:

• Provide appropriate system access or credentials
• Properly designate SSC within third-party systems where required
• Maintain authority to grant such access

4. Customer Data and Compliance Responsibility

Customer acknowledges and agrees:

• It is the regulated employer
• It retains full responsibility for compliance outcomes
• SSC provides administrative infrastructure only

Customer is responsible for:

• Providing accurate, complete, and timely data
• Updating worker and compliance information
• Acting on compliance alerts and requirements

SSC is not liable for:

• Regulatory violations
• Customer decisions or failure to act
• Inaccurate or incomplete data provided by Customer

5. No Guarantee of External Determinations

Customer acknowledges that compliance status, scores, approvals, ratings, and regulatory standing may be influenced by factors outside SSC’s control, including but not limited to:

• Workplace incidents
• Regulatory or platform rule changes
• Audit findings
• Changes in scoring methodologies
• Third-party platform determinations
• Failure to provide timely or complete documentation

SSC does not guarantee that Customer will achieve or maintain any specific compliance score, approval status, rating, or regulatory outcome. SSC’s obligation is to operate and maintain the compliance infrastructure and Services with commercially reasonable care — not to control external or third-party determinations.

6. Fees, Billing, and Payment

Fees are set forth in the applicable Sales Quote(s).

6.1 Payment Terms

• Subscription and transaction fees may be subject to change upon renewal.
• Unless otherwise agreed, the payment method on file will be used for renewals and any extended payment plans.
• Customer is responsible for maintaining accurate and current payment information.
• A $25 fee will apply to returned payments or insufficient funds.
• Credit card transaction fees may be assessed as permitted by law.

6.2 Late Payments

• Payments not received within five (5) business days of the due date may incur a late fee of $5.00 or 2.5% of the outstanding balance, whichever is greater.
• Services may be suspended for non-payment.
• If payment remains outstanding thirty (30) days after the due date, SSC may accelerate the remaining contract balance.
• Customer is responsible for reasonable collection costs, including attorneys’ fees and court costs, if SSC prevails in a collection action.

If a separate Payment Terms Agreement is executed, it will control over this Section.

7. Cloud Services, Data, and Security

7.1 Nature of Cloud Services

SSC provides cloud-based systems using shared infrastructure and operational practices appropriate to the nature of the Services.

7.2 Information Security

SSC maintains administrative, technical, and organizational safeguards designed to support system security and operational integrity.

Customer remains responsible for:

• Securing its login credentials,
• Managing user access permissions,
• Ensuring appropriate internal security practices.

7.3 Change Management

SSC may modify systems, features, configurations, or infrastructure as reasonably necessary to:

• Maintain security,
• Preserve operational stability,
• Improve functionality, or
• Comply with applicable law.

7.4 Logging and Monitoring

SSC may implement logging and monitoring tools for internal operational and security purposes. Such mechanisms are maintained at SSC’s discretion and are not guaranteed to capture all activity.

7.5 Incident Management

SSC maintains procedures for reviewing and responding to security incidents. Where required by applicable law, SSC will notify Customer of incidents involving Customer data.

7.6 Audits and Assessments

Customer does not have audit rights over SSC systems. SSC may engage independent third parties to conduct internal security or operational assessments at its discretion.

7.7 Data Privacy

Customer data is handled in accordance with SSC’s Data Privacy Policy and applicable law.

7.8 Service Termination and Data Access

Upon expiration or termination of the applicable sales quotes:

• Customer access to SSC systems will cease.
• Termination does not automatically require deletion of Customer data.
• SSC may, at its discretion and subject to policy and legal requirements, restore access if a new agreement is executed.

SSC does not guarantee interoperability with third-party systems and has no obligation to provide export, migration, or integration services unless expressly agreed in writing.

7.9 Operational Resilience

SSC maintains business continuity and recovery practices appropriate to the nature of its Services.

7.10 Acceptable Use

Customer agrees to use the Services only for lawful purposes and in accordance with these terms and conditions.

Customer shall not:

• Use the Services to store, transmit, or process unlawful, harmful, or fraudulent content;
• Attempt to gain unauthorized access to systems or data;
• Circumvent security measures or access controls;
• Use automated means (including bots or scraping tools) to access the Services without SSC’s prior written consent;
• Interfere with the proper functioning of the Services.

SSC reserves the right to suspend or restrict access to the Services if it reasonably determines that Customer’s use violates this Section.

8. Confidential Information

Each party may disclose confidential or proprietary information (“Confidential Information”) to the other.

The receiving party agrees to:

• Use Confidential Information solely for purposes of services in the applicable sales quotes;
• Protect it with reasonable care;
• Disclose it only to personnel with a legitimate need to know who are bound by confidentiality obligations.

Confidential Information does not include information that:

• Was already known without restriction,
• Is publicly available through no fault of the receiving party,
• Is lawfully obtained from a third party without restriction, or
• Must be disclosed by law or court order (with prior notice where permitted).

These confidentiality obligations survive termination of applicable sales quotes.

9. Service-Level Cure Process

If Customer believes SSC has failed to perform a material obligation under these terms and conditions, Customer shall provide written notice describing the alleged deficiency in reasonable detail.

SSC shall have twenty (20) business days from receipt of such notice to investigate and cure the issue, provided the issue is attributable solely to SSC’s failure to operate the Services in accordance with these terms and conditions and the applicable sales quotes.

The parties agree to cooperate in good faith to resolve system-related issues prior to pursuing additional remedies.

10. Indemnification
Client agrees to indemnify, defend, and hold harmless Vendor, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, and reasonable attorneys’ fees arising out of or related to:

• Client’s use of the services or systems provided under these terms and conditions;
• Client’s violation of applicable laws or regulations;
• Client’s breach of this these terms and conditions; or
• Any acts, omissions, negligence, or willful misconduct of Client or its personnel.

11. Liability and Warranties

11.1 Limitation of Liability

To the maximum extent permitted by law:

Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, data, or business interruption, regardless of theory of liability.

SSC’s total cumulative liability under these terms and conditions shall not exceed the total fees paid by Customer to SSC in the twelve (12) months preceding the event giving rise to the claim.

This limitation does not apply to:

• Payment obligations,
• Confidentiality breaches,
• Indemnification obligations, or
• Willful misconduct.

11.2 Disclaimer of Warranties

Except as expressly provided in these terms and conditions, the services are provided “as is” and “as available.”

SSC disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• implied warranties of merchantability,
• fitness for a particular purpose,
• non-infringement, and
• any warranties arising from course of dealing or usage of trade.

SSC does not warrant that the services will be uninterrupted, error-free, or that all deficiencies can or will be corrected.

12. Force Majeure

Neither party shall be liable for delay or failure to perform (except payment obligations) due to events beyond reasonable control, including natural disasters, government actions, labor disputes, war, or infrastructure failures.

13. Independent Contractor Relationship

SSC acts as an independent contractor. Nothing in these terms and conditions or applicable sales quotes creates a partnership, joint venture, employment, or agency relationship.

14. Term and Termination

These terms and conditions remain in effect for the term stated in the applicable Sales Quote and unless otherwise stated, Services will automatically renew for successive terms equal to the prior term unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the current term.

Either party may terminate for material breach if such breach is not cured within thirty (30) days of written notice.

15. General Provisions

• Governing Law: Arizona law governs these terms and conditions, excluding conflict-of-law rules.
• Venue: State or federal courts located in Arizona.
• Assignment: Customer may not assign these terms and conditions without SSC’s written consent.
• Severability: Invalid provisions do not affect the remainder.
• Entire Agreement: These terms and conditions, together with applicable Sales Quotes and referenced policies, constitutes the complete agreement between the parties.
• Amendments: Must be in writing and signed by both parties.
• No Third-Party Beneficiaries: These terms and conditions benefit only the parties.

16. Acceptance

By executing a Sales Quote or using the Services, Customer acknowledges and agrees to these Terms and Conditions.